I can assure you of excellent customer service. If you have any questions or concerns, please feel free to contact me. I will respond to any requests as soon possible, most times the same day.You can call me personally from the Phone icon lower right corner or you may email me.
Returns and exchanges. Contact me within 3 days of delivery. Ship items back within: 7 days of delivery. I don't accept cancellations. But please contact me if you have any problems with your order.
No Credits or Replacements will be made unless the item cannot be reprinted correctly. In all cases, we require that you send a photo (taken by a cell phone camera is fine) that clearly shows the defect or damage to us before any reprints or refunds can be issued. Because my art products are custom, store Credits only on returns, No refunds. If your order arrives damaged, contact me right away. Do NOT throw away the shipping container. Use a digital camera, or camera phone to snap a few pictures of the damaged shipping container and prints.
Payments: Most Credit Cards and PayPal payments are accepted. Payments are secure for internet purchasing for both buyer and seller. Payment is appreciated at time of sale. I accept all debit and credit cards. I do not accept checks. Please contact me if you have a Gift Certificate. If you do not want to use these forms of payment you may contact me for a personal invoice.
Shipping: A notice with tracking info will be sent as soon as your order is shipped. Your item will be carefully packaged to ensure it arrives in perfect condition. I try to ship paintings within 3 - 5 days of confirmed payment and no more than 5 - 7 working days weather permitting. Prints will be shipped within 7 - 14 days depending on order specifications.
USPS Priority or First Class Mail depending on the item. This applies to international sales as well. Insurance is included in shipping charges of items of $50. Signatures are required for insured purchases. If you do not want a signature confirming your item will not be insured or replaced if lost, damaged or stolen. I do ship to apartments but if you do not request a signature card $3.50 and the package is missing it will not be replaced without charge. Many times packages are left outside bank mailboxes if they do not fit in the box and they are stolen. I do not ship to PO Boxes, APO addresses. Shipping delay exceptions may include weather delays, holiday exceptions, carrier delays, weekends, etc.
Please make sure your address is current with your payment platforms. Too many times I have shipped to the address provided and the items were lost. If you do not have a current address listed and the item is lost I am not responsible to replace it without the original cost and including shipping and all other charges if any. Packages shipped back to me for wrong address will require a re-ship charge.
International shipping rates may vary according to location. Contact me for rates. When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. The buyer is responsible for International Customs charges.
Once your item is shipped you will be notified of the tracking info and expected delivery date unless you have requested no signature confirmation.
Additional policies and FAQs
I will only use your shipping and billing address, and contact information. to communicate with you about your order. To fulfill your order I may send an occasional email with new listings I have made available in my shop or special promotions. You may request to join my private VIP List for specials and sales not offered to regular viewers. You may opt-out at any time. See Join My VIP List section.
Please Note...I hold the copyright on all my artwork/images. Reproduction is prohibited without my written consent. International and US copyright attorney's are available for copyright infringement. Copyright laws will be enforced to the fullest extent of the law. Much of my work is inspired by The Masters and reimagined. It is not meant to be copies of their works but a homage to them for my inspirations.
Do you paint commissions from your prints?
Yes, I do paint commission projects from my prints in any size you wish. You may also add or subtract elements and / or change colors, add a pet or what ever you wish to make each one an original / one of a kind piece or I can design one especially for you.
Yes, certainly. Please contact me for info.
Do you do special designs for invitations, birthdays, anniversaries, etc.?
Yes, I can design whatever you would like for your special day. Contact me with your ideas.
Do you license your work?
Yes. Please feel free to contact me
Other Resources to find Madison:
Studio Mount Pocono Pennsylvania
Email me: Madison@kMadisonMooreFineArtStudio.com
Call Me: You can click the phone icon lower right corner to call me directly from my shoppe or just dial 570 -620-5606. If you receive a voicemail please leave a short message and your number with the best time to call and please mention your interest. I will call you ASAP. There is never any obligation for inquiries.